This lighter was a great order. I ordered on of these as a gift for a friend and I received it in a timely manner. I had some customization questions and the seller took the time to iron out those details with me and it arrived just as expected. The engraving looked great and there were no dents, scratches, or scrapes. Once again, it is an engraving and not a mold imprint type of customization so the lettering will only go so deep. Despite that thought, the customization was legible, positioned correctly, and exactly as I requested. I'd recommend using Word or some other program to type your message just in case you don't know what all the font's letters look like. It gave me a better visualization on how the message would turn out and helped pick the font I wanted. There was a little bit of residual glue on it that I initially thought was a scratch, but after a quick rub or two with my thumb, the glue came right off and the lighter was perfect again. The box it came in was from zippo and was new. Great option for a gift and my friend loved it when they got. Great product 5/5.